Can I pick a different delivery address?
But of course! You can indicate this in the checkout procedure at step 2 'Your details'. Simply tick under the 'Billing Address' the option 'I would like to specify a different delivery address'. This can come in handy if you would to instantly send a baby gift to the new parents. By the way, should you want to send a gift, be sure to checkout the 'gift options' we offer via the menu 'Great as a Gift'.
Would you please be so kind to gift wrap my order?
Sure, no problem! For a small fee we will gift wrap your order in neutral wrapping. You can also order us to add a greeting card, with a handwritten text you can compile. Check the menu 'Great as a Gift'.
On my banking / creditcard statement it says 'Poepfabriek / Stichting Mollie Payments / Mollie BV'. How come?
LittlePoopfactory.com started as a Dutch company with a Dutch name: 'Poepfabriek' which means 'Poopfactory'. Therefore you can see 'Poepfabriek' on your creditcard statement. In order to provide a safe checkout we use a third party payment service provider called 'Mollie'. Therefore you see their name on the checkout and statements as well.
Can you shed a light on your shipping costs?
LittlePoopfactory.com uses the Royal Dutch Mail company PostNL for international deliveries. In order to make shipping as attractive as possible for international deliveries we us a so-called 'mailbox'-package which we can send via 'regular priority airmail'. The costs can vary per country and per order size, but generally speaking a single package order with 2 items will cost you about €6,50. Read more about Shipping Costs here.
My country is not listed in the 'Ship to' options, can I still order?
Sure, please send your details via mail to email@example.com and we will see how we can set you up!
I have a complaint, how can I reach you?
We are sorry to hear that you had a negative experience with the Little Poopfactory and would like to solve this for you. Please send an email to firstname.lastname@example.org and mention the word 'Complaint' in the subject as well as your ordernumber.
I have a great idea for LittlePoopfactory, are you interested?
Sure, we would love to hear from you. You can send all your suggestions, remarks and ideas to email@example.com.